Improve Faster with the PERFECT Drilling Partner! 👊

Refund policy


🔄 Return & Exchange Policy

At Grappling SMARTY, we want you to be completely satisfied with your purchase. If something isn’t quite right, we’ll make it right — quickly and hassle-free.

🗓️ 30-Day Return Window

You have 30 days from the date you receive your item to request a return or exchange. 

All returns are sent to our Headquarters in Montreal, Quebec, Canada.

Just email us at info@grapplingsmarty.com with your order number and the reason for the return. 

📦 Easy Return Options

Depending on your situation, we may be able to provide a pre-paid return label, or if you prefer, you can ship the item back using your own carrier.

If we issue a pre-paid label, the cost of return shipping will be deducted from your final refund or exchange.

💰 Refunds & Exchanges

Once your return arrives at our facility, we’ll process your refund or exchange within 2 business days.

If there are any signs of damage or excessive wear, a reasonable restocking fee may apply.

📏 Sizing Help

Not sure which size is right for you?

Check #4 in our FAQs or contact us before purchase — we’re always happy to provide personalized advice to help you choose the perfect SMARTY for your size.

🧵 Refill Service (for Unfilled SMARTY Owners)

If you purchased your SMARTY unfilled but found the filling process challenging — or simply never got around to doing it — don’t worry, you’re not alone!

We offer a professional refill service to get your SMARTY perfectly shaped and ready to train. We would only charge you the list price difference between the unfilled SMARTY vs the pre-filled option, plus shipping. Here’s how it works:

  1. Empty your SMARTY completely (if you attempted to fill it).

  2. We’ll send you a return label to ship it back to us.

  3. Once received, we’ll refill it optimally and ship it back within one week.

Just contact us to arrange it — we’ll take care of the rest.

🙌 We’re Here for You

Our team is always happy to assist with returns, exchanges, or any questions you may have. We take pride in offering a smooth, respectful, and human customer experience — because we truly care about every SMARTY owner.